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Nearly 70% of millennials report that generative artificial intelligence helps them work more efficiently rather than simply increasing workload. Despite widespread adoption, consumers across generations express significant concerns about data privacy and factual accuracy when using AI tools.
Younger generations are embracing generative artificial intelligence as a productivity enhancer, with approximately 70% of millennials reporting the technology helps them work smarter rather than harder, according to recent research. The PYMNTS Intelligence report titled “Generation AI: Why Gen Z Bets Big and Boomers Hold Back” indicates that 57% of U.S. adults—roughly 149 million consumers—now use AI tools for tasks ranging from creating grocery lists to generating work reports.