AIBusinessSoftware

Cloudwerx Secures $23M Funding, Expands Agentic AI Solutions Under New CEO

Cloudwerx, a leading Google Cloud partner, has secured $23 million in funding to accelerate enterprise AI implementations. New CEO Betsy Reed reveals how the company is driving 40-60% productivity gains through agentic AI frameworks and expanding globally with top talent hires.

Cloudwerx’s AI Expansion and Funding Momentum

Cloudwerx, an award-winning Google Cloud all-star partner, is making significant strides in enterprise artificial intelligence implementation under new leadership, according to recent reports. The company, also known as CWX, has secured $23 million in funding led by Round13 Capital to accelerate its AI optimization services for enterprise clients.

AI AnalyticsIndustrial Automation

AI and Human Collaboration Revolutionizes Customer Service Excellence

Financial institutions are betting big on AI-powered customer service solutions that combine chatbot efficiency with human expertise. New research shows significant ROI improvements while maintaining the personal touch customers value.

The future of exceptional customer service lies in the powerful collaboration between artificial intelligence and human expertise, with financial institutions leading this transformative shift. As organizations increasingly recognize the substantial return on investment from AI implementations, the customer service domain emerges as a clear winner where technology and human intelligence create superior outcomes. According to recent analysis, financial services companies are allocating nearly one-sixth of their total technology budgets to AI initiatives, signaling strong confidence in the technology’s potential to drive competitive advantage.

The Rising ROI of AI in Customer Service